Customer care
Questions we hear often
Will two pieces look identical?
No. Size, speckles, and the warmth of the fire shift from piece to piece. That variation is part of the work, not a defect.
Are the mugs and plates safe for food?
Glazed stoneware marked food-safe is for everyday eating and drinking. Unglazed terracotta vessels, jugs, and planters are decorative or for plants — not for storing water or serving food.
How does shipping work in this demo?
Checkout estimates ₹199, or complimentary shipping over ₹3,999. This is a front-end demo: no parcel is sent and no carrier tracking exists.
Will my card be charged?
No. The payment step is a mock. Card numbers stay in the browser only for that step and are not saved.
Can I return a piece?
In a working studio we would accept unused pieces within 14 days. Here, orders live only in this browser, so there is nothing to ship back.
How should I care for unglazed clay?
Wipe with a soft dry cloth. Do not soak the foot, and do not leave raw terracotta in a hard frost.
Is the account real?
It is a demo profile stored in this browser. Passwords are not sent to a server, and signing out only clears the profile on this device.
Do you take commissions?
The contact form records a note on this device only. It does not email the studio.
